Spa Rules & Policies

Clients may cancel or reschedule online up to 6 hours before their appointment without a fee.

Cancellations made less than 6 hours in advance will be charged a $25 late cancellation fee.

No-shows will be charged $25 no-show fee.

Clients arriving 5–10 minutes late will have their appointment shortened to avoid delays for the next client.

Clients arriving over10 minutes late may be asked to reschedule (if availability allows) or pay a $25 fee to compensate the provider.

All clients must complete their electronic intake forms prior to their appointment. 

If intake forms are not completed in advance, your session time may be shortened or rescheduled.

All forms must be completed—they may look similar, but each is required.

Make sure your screen confirms that all forms are submitted; otherwise, they may not go through and must be done again.

If unsure how to answer a section, enter "N/A" and notify your provider during your visit.

By booking, you agree to this cancellation, no-show, late arrival, and intake form policy.

Scheduling Restrictions: Vouchers cannot be redeemed immediately before or after major holidays or on weekends. (Consider specifying what qualifies as "major holidays" for clarity.) Vouchers are only redeemable Monday through Thursday from 9am to 4pm. Please call the office to verify availability and work around this schedule if you have restrictions. We recommend calling the office prior to buying a voucher to clarify any details.

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Advance Booking Required: All voucher redemptions must be scheduled at least 24 hours in advance. 

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Vouchers are to be redeemed at time of check-in to verify validity. If intake forms are not completed before arrival and take over 10 minutes to fill out, your appointment will be shortened or rescheduled. Failure to reschedule will result in your voucher being marked as redeemed, as your provider has reserved time and prepared for your treatment. 

Annual Purchase Limit: Each client is limited to purchasing vouchers once per calendar year. Please call office if you would like to purchase an extra voucher within the same year.

All of our treatments and procedures are carried out to the highest possible standard at Benefit Aesthetics, however sometimes outcomes do not meet patients’ expectations. We understand that someone may not be entirely happy with their treatment or procedure. However, with any procedure, there is no guarantee to the outcome, and it is at the patient’s own risk that these procedures are undertaken as stated in the consents.Benefit Aesthetics therefore does not offer payment or voucher refunds for any of our laser, body contouring, facial rejuvenation, brow services, or skin resurfacing services rendered on this basis.

We want all of our guests, including YOU, to be able to enjoy a tranquil experience at Benefit Aesthetics. In order to ensure this, we ask that you please do not bring children with you to your spa appointments and no guests in your treatment room. While your appointment may be for a service less relaxing such as laser hair removal, someone in an adjacent room may be enjoying a relaxing facial or may have anxiety about their first brow shading. We also have limited space and want you to be as comfortable and safe as possible. Additionally, we work with sharp instruments and chemical solutions, and would want to avoid accidents involving other guests or children. Please plan accordingly for childcare during your service. Our waiting room is currently open to booked clients only. Thank you for your understanding.

When checking in for your appointment, we kindly ask that you turn your cell phones to silent or vibrate. Also please remember to speak in a soft voice upon arrival. We ask that if a phone call needs to be made that you politely take the call outside the spa, so as not to disturb other spa guests. We are prepared to provide you with uninterrupted, quality service. Remember this is your relaxation time and we want your visit to be an enjoyable one. ​